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Frequently Asked Questions - FAQ

How Quickly can I pick up my order? – Any in stock products can be ready for pick-up as early as 2 days.

How do I pick up my products? – follow instructions that are given by your Sheridan Nurseries associate when you schedule your pick-up.

What do I do if I cannot find a product on the website? - please contact one of our Garden Centres and speak to an associate.

What do I do if I have not been contacted within 24 hours of my purchase? – please send an email to feedback@sheridannurseries.com with your order number and contact information.

What if I need to return a product? – Please see Our Never Stop Growing Guarantee

Why have I not received my refund yet? – in some cases it may take up to 10 business days for your payment method to be refunded. Upon refund confirmation from Sheridan Nurseries, if you have not received your refund within the 10 business day period, please contact your financial institution/credit card company.

Can I pay for my online order with a Sheridan Nurseries gift card – unfortunately, we are not accepting gift cards as a method of payment at the moment.

For any other questions please contact: feedback@sheridannurseries.com and we will be happy to assist you